Return Policy

RETURN POLICY
Last updated September 10, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In order to get the product changed the company, "Gola Market" may ask you to share pictures of the damaged product. Once the claim has been verified we will be happy to replace your product for free.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that fall under the 'intimate' or 'sanitary' goods category, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

RETURN PROCESS
To return an item, please email customer service at support@golamarket.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
Gola Market
Attn: Returns
RMA #
C-6/116, Sector-5  
Rohini  
New Delhi, Delhi 110085  
India  
Return shipping charges will be paid or reimbursed by us. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange.
EXCEPTIONS    
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
        
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
support@golamarket.com